A shared mailbox in Microsoft 365 is a type of mailbox that allows multiple users to access and manage a single email address and its associated mailbox without needing individual user licenses. It’s designed for collaborative scenarios, such as team inboxes. If you have permission to access a shared mailbox, here is how to access it:
How to Access a Shared Mailbox
Outlook Desktop on PC:
The mailbox appears automatically in the left pane.
Outlook Desktop on MAC:
Click “File”, “Open”, “Other User’s Folder”. Search for the mailbox and then highlight it and click “Open”.
The mailbox will appear in the left pane.
In Outlook on the Web:
Click your profile picture, select “Open another mailbox,” and enter the shared mailbox’s email address.
How to Send Emails from the Shared Mailbox:
Create a new email in Outlook.
Click the From field (if not visible, go to View > Show From in the menu bar).
Select the shared mailbox’s email address from the dropdown.