Category Archives: EdTech

How to Export your OneDrive Files

To export all or some of your files from OneDrive, you can use either the web interface or the OneDrive client. The OneDrive client is preferred as it is faster.

1. Install OneDrive Client, if you haven’t already. Download and install the OneDrive application on your Mac computer

2. Sync Your Files: Log into the client and choose to sync all or specific folders from your OneDrive.

3. Access Local Files: Once synced, your OneDrive files will be available in a folder on your computer:

Alternate clicking the OneDrive link or folders or files, allows you to download them to your computer.  Click Always Keep on This Device:


4. Copy Files: You can then copy or move these files to another location on your computer or to an external hard drive or other cloud platform as needed.

Additional Tips:
You cannot download OneNote notebooks directly.

If you need to download large amounts of data, be aware of download limits (e.g., 250GB per file and 10,000 files at a time) to avoid interruptions.

 

How to Export Email from Outlook on Mac

To export data from Outlook on Mac, follow these steps to create an Outlook for Mac Data File (.olm):

1. Open Outlook: Launch the Microsoft Outlook application on your Mac.

2. Access the Export Option:
Click on the File menu in the top left corner.
Select Export from the dropdown menu:

If Export is grayed out, change to Legacy Outlook:

Click on Outlook then Legacy Outlook:

After Outlook reloads, the Export option should be available.

3. Select Items to Export:
You can choose specific items or categories to export. To export everything, check all the boxes:

4. Choose a location on your Mac to save the exported file and give it a name, then click Save:

The items are exported to the olm file:

Depending on the size of your data, the export may take a few moments. Once done, you will have an .olm file containing your exported data.

The .olm file can be imported back into another instance of Outlook for Mac or transferred to another computer running Outlook for Mac.

If you need to convert this .olm file to PST format for use in Windows Outlook, you will need to use a third-party OLM to PST converter tool, as Outlook for Mac does not support direct export to PST format.

The importance of a Service Catalogue and its location within key Processes

This post will only be of interest to other people working in IT departments supporting their community with tech needs.

IT Service Management (ITSM) is the industry standard term which includes help desk (service desk) functions, as stated within the Information Technology Infrastructure Library (ITIL) framework.

One aspect of Service Design is the Service Catalogue, which is at the centre of some important organisational aspects required to manage your IT department.  A Service Catalogue lists all the services that are offered by a department.  To my mind here is how the Service Catalogue informs other important processes and procedures:

The Service Catalogue is a living document, whenever a new service is introduced it needs to be added to the catalogue and all the connected aspects considered and laid out.  For instance, if you adopt a new piece of software, you might choose to have a specific category listed in the service desk, which routes incidents and requests to the appointed person(s) and allows reporting on the issues encountered.  The appointed person might need to have new duties added to their job description, or perhaps attend a professional learning opportunity, or depending on the scale of the new service a new position might need to be created to oversee it.  Either way, the service catalogue will inform the process coherently.

A Service Catalogue isn’t in any way new or groundbreaking, however, is your IT department using a Service Catalogue?  If not, I presume that departmental organisation isn’t optimal.