Matt's ICT Blog

If you have a Microsoft account other than your ISB Dragon Account, when you attempt to login to one of our SSO enabled applications, your browser may try to automatically login with that account. That will result in an error message, as your other account is not authorized to access ISB applications.  To overcome this situation, you could:

1. Use a different browser.
2. Clear your browser cache
3. Use ‘incognito’ mode (Chrome), Private window (Safari), or ‘InPrivate’ mode (Microsoft Edge and Chrome)

A more permanent solution is to use browser profiles.

The quickest profile to use is ‘Browse as guest’.  This will open a new browser window which does not connect to any prior login account session.

You can create a separate profile, by clicking ‘Add Profile’, which will allow you to change between different profiles and accounts easily.  You can see highlighted above; I have a profile for my Dragon Account and my ISB Staff Account.  This allows me to work with multiple accounts with ease.

Unfortunately, Safari does not support browser profiles.

https://www.canva.com/?disable-cn-redirect=true

Staff and Students can now sign in to Canva with their ISB account.

You can use Canva to design absolutely anything, from logos and social media content to documents, prints and more.  There are tons of free templates, photos, and fonts to bring your vision to life.

When you visit canva.com, you might be redirected to canva.cn/en/.  Click ‘here’ to be directed back to canva.com:

Click ‘Log in’:

Click “Continue another way”:

Click “Continue with Microsoft”:

Then you will be prompted to log in via the familiar Microsoft log in dialogue boxes.

Many errors and issues can be resolved by deleting the data which your browser has saved in its cache as you browse the Internet. Here is how:

Safari

1. In the Safari menu bar, click the Safari option.
2. Click the Clear History link.
3. In the Clear drop-down menu, select the time range where you want to clear browsing data.
4. Click the Clear History button.

Edge

1.Press the three dot icon in the upper-right. Go to Settings > Privacy, search, and, services… >
2.Choose what to clear. Pick the data and time range.

3.Press Clear now.

Chrome

1. On the browser toolbar, click the Chrome menu icon.
2. Select the Clear browsing data link.
3. In the data drop-down menu, select the time range where you want to clear browsing data.
4. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
5. Click the Clear Browsing Data button.

Firefox

1. In the Firefox menu bar, click the Firefox option.
2. Select the Preferences link.
3. Click the Privacy tab.
4. Under the History heading, click the clear your recent history link.
5. Select the Cache checkbox.
6. Click the Clear Now button.

Mobile Safari for iOS (iPhone & iPad)

1. From the home screen, Select Settings > Safari.
2. At the bottom of Safari’s settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.
3. Confirm when prompted.

Microsoft’s Edge browser, which is based on Chrome, is ISB’s preferred browser.  You can login with your ISB Dragon Account, and it will synchronize your bookmarks to your account; allowing access to your bookmarks on any device.

We have received two reports of people being unable to connect to DX from home, although WeChat is full of conversations on the topic.  Remember if you don’t report to the ICT Office, we are not aware of your issue.

When you cannot access DX, you also cannot access PowerSchool or AnyConnect.

Currently, services provided by Clarke appear to have caused the issue.  If you are using Clarke as your internet provider, you need to contact him for a resolution.

The cause of the issue appears to be Domain Name System (DNS).  DNS is how the internet translates a URL to an Internet Protocol (IP) address.  When you want to go to DX, DNS tells your browser what IP address to go to.  If DNS cannot answer that question, you will not get to DX.

To test if DNS is your issue, enter 18.136.122.241 in your browser.  This is the IP address of DX.  You will get this error:

It is safe to click Continue at the bottom.

If the resultant page says, “Yes, I am alive !!!!!!”, DNS is your issue.

If your confident, you could change the DNS settings on your router.  Try 208.67.222.222 and 208.67.220.220 these are OpenDNS server IP addresses.  Be sure to record your current DNS IP addresses in case you need to return to the original addresses.

When you are leaving ISB, you might want to take your WordPress site with you.  You can export your site to a file.  Then when you get a new WordPress blog you can import the file, which will load your content.  You can get a free WordPress blog at wordpress.org

To do so, log in to your blog and then click ‘Tools‘ (1), and then ‘Export‘ (2).  You can choose what to export, usually you will want to export everything, so click ‘All content‘ (3).  Finally click ‘Download Export File‘.

Keep that file safe.